Reviews and Testimonials

Underpinning

“We recently hired True North to underpin our basement. They job was completed on time and on budget. Dan and his crew (especially Aubrey and Josh) are top notch. The quote Dan provided was detailed and transparent. We got a quote from another company which appeared to be lower, but once we probed a bit we learned it was about the same as Dan's.“

Underpinning, And Structural Beams -

“Daniel, John and crew were great. Daniel has excellent communication, the crew was always punctual and able to work around any problems, because every job has a few. I would highly recommend.“

Basement Dig-Out And Underpinning -

“After meeting half a dozen companies to help us without basement dig-out we chose True North. Daniel was approachable, calm, professional and took the time to run us through everything we were about to go through. Our dig-out had the extra complexity of a heated floor so understanding everything that was happening was important to us. He was always willing to answer any and all questions and address any concerns.
During the work his team were hard-working, friendly and totally professional, keeping us informed and adapting to surprises while filling us in along the way. They were also very funny (!), which helped to lighten the stress. Daniel was also very helpful with things that weren't;t in our contract. For example, he helped us arrange for architectural drawings and facilitated the permit process when we were unsure how to go about it all. And the work was impeccable. We now have a spacious basement with much more height than expected.“

Underpinning Basement -

“True North underpinning is an exceptional company all of their workers are wonderful Dan runs the company is polite considerate and very respectful. I would feel very comfortable recommending this company to any of my friends even single women - there are no contractors trying to take advantage of you here.
Everyone is respectful and organized and even treated my neighbors well.
And the work itself is fantastic.“

Semi-Detached Basement Underpinning -

“We had True North Underpinning add an extra 2 feet of clearance to our 100+ year old semi-detached house's basement - going from 6 feet to 8 feet. Daniel was able to walk through the project with me and provide a thorough quote which combined with their excellent testimonials gave me the confidence to proceed with them.
Ultimately I was very glad we did, and was very happy with results. While we had some hiccups along the way due to the soil consistency under our house True North were able to bring in the right external engineers to help us ensure the project could proceed safely and with minimal cost overruns. Best of all despite these setbacks they were able to finish the job in the time quoted.
Kevin and the crew on site were very friendly and easy to work with and did a great job of keeping the site tidy throughout.“

Basement Underpinning -

“The True North team were great to work with from start to finish. There were a number of problems encountered throughout the process (none of which were at fault of True North) and Daniel + his team were instrumental in finding solutions every step of the way.
Going into renovations, we were most concerned about underpinning, though it ended up being the smoothest portion of it all, thanks to True North.

Basement Renovation review in Toronto

“Daniel came recommended by a few friends and he absolutely did not disappoint. We had a few quotes for underpinning the basement, and he spent the most time of any company (by far) looking at the basement to ensure the quote was clear and accurate, and explaining the process to us. The crew who worked on our basement was fantastic - John, Kevin and the rest of the guys were always here bright and early, super friendly and kept the worksite clean, and did their best to cause as little disruption to us (working from home).
They made what could have been a stressful experience very easy and an all-around pleasant experience. Daniel wasn't on site but was available for any concerns that arose. Thanks for the great work, would highly recommend!

East York Underpinning Project -

“We were referred to True North by friends who recently had their basement lowered in Leaside, and we are so glad they did! Daniel and his on-site team were incredibly professional, efficient, and in regular communication throughout the project, including when the water would need to be turned off briefly and other day-to-day items (which was important, because we had our newborn upstairs!).
Daniel was incredibly knowledgeable and helpful in answering any questions, and helped guide us through the process. Can't say enough good things about Daniel and the team. You will be in good hands if you choose True North!

East York Underpinning Project -

Semi-Detached Basement Underpinning -

We had True North Underpinning add an extra 2 feet of clearance to our 100+ year old semi-detached house's basement - going from 6 feet to 8 feet. Daniel was able to walk through the project with me and provide a thorough quote which combined with their excellent testimonials gave me the confidence to proceed with them.
Ultimately I was very glad we did, and was very happy with results. While we had some hiccups along the way due to the soil consistency under our house True North were able to bring in the right external engineers to help us ensure the project could proceed safely and with minimal cost overruns. Best of all despite these setbacks they were able to finish the job in the time quoted.
Kevin and the crew on site were very friendly and easy to work with and did a great job of keeping the site tidy throughout.
Attached are some photos of the job after True North was done but pre-finishing."

Complete Underpinning And Basement Addition -

“True north underpinned our basement (including excavating and creating a basement addition under an existing two-story addition). Dan and his crews were exceptionally professional, offered sage advice on key decisions and accommodated multiple adjustments. Cannot recommend highly enough. If anyone I know were to consider lowering their basement, I would direct them to Dan without question."

Basement Lowering And Underpinning -

“COVID made this a challenging project from the start, but it was handled professionally and efficiently by the fantastic team at True North. Daniel, the owner, is an expert in his field and a great communicator. The end product made me very happy and I can't recommend them enough. It was worth every penny.“

Upper Beaches Underpinning -

“True North did an amazing job underpinning our basement. The entire project was finished in 4 weeks which we were thrilled about, and the cost was was an exact match to what was originally quoted. Would highly recommend Daniel and his team to anyone looking to underpin their basement.“

East York Underpinning -

“I'm sitting at my computer in my beautiful finished basement as I write this review for True North. They were an absolutely essential first step to finishing space. The underpinning work finished this past summer and I have many great things to say about them and the process overall.
- Hardworking friendly crew, clean, and were knowledgeable of many trades.
- Daniel (Owner) is friendly, knowledgeable and was responsive to all of my questions.
- The process overall was fascinating to watch as it progressed and at no point did I feel like my house was unsafe to live in while it was happening.
It was a pleasure working with True North and it's amazing to think how worthwhile a basement renovation like this is from an investment perspective. Having a finished space adds tremendous value, not to mention practically you'll have a whole new floor of living space -- I love it. Okay back to watching my 75" basement TV.
Daniel, ps -- I may use your services for a new house in the future. Get ready for the bombardment of questions again...

Underpinning -

“Daniel and his team were great throughout our underpin. Very transparent and honest about price and the work that needs to get done, and his team was respectful of our house while the work was going on. All in all a painless renovation experience that I would definitely recommend.“

Basement Underpinning Of Victorian Home -

“True North Underpinning was a complete pleasure to work with. From the very beginning, during our initial consultation, we felt extremely comfortable with Daniel. He was very knowledgeable and gave us some additional insight we had not considered. Our house being a Victorian, built in the early 1900’s, we expected major challenges but the quote we received from Daniel showed the worst-case scenario. The team: Josh, Aubrey, Barney and Alex were great to work with.
They were punctual, extremely hardworking and overall nice guys. Even my neighbour commented on how respectful and friendly they were. Best of all, this phase of the project was completely slightly ahead of schedule. They will be back in the spring to finish the exterior portion of the project and we actually look forward to see them again. We would highly recommend True North to anyone looking to underpin their basement.

Excellent Team! -

“The team is knowledgeable, hard working and extremely polite! They arrived on time, cleaned up everything everyday and the project was completed early. We were informed of the work that was going to be done on a daily basis and we could always contact the site manager if we had questions. Highly recommend.

Underpinning -

“True North underpinning was great every step of the way. Daniel is very professional and honest and we liked how upfront he was when it came to giving us a quote. Aubrey and his team were great... Hard-working and my kids loved seeing them every day. I can not thank them enough for the job they did. I would highly recommend using True North and would use them again anytime."

Underpining - Semi -

“Daniel and his team were highly professional and did high-quality work on schedule and within budget.
Communication was superb, all questions/issues dealt with in a timely manner. Definitely would hire again if underpinning work is required. Thank you True North."

Underpinning Of Porch Wall -

“I discovered the footing on a porch was not up to code. I wanted to enclose the porch but the footing only went down 12" below grade.
I called Daniel from True North Underpinning to have a look and within 24hrs he had a 2 man crew arrive to carry out the work. They carried out the work over the next few days. This is not the largest job for Daniel and his crew but the attention paid to the work and how well it was carried out was fantastic. I was able to enclose the porch before the cold weather arrived thanks to True North Underpinning.
Highly recommend for any Underpinning work."

Basement Underpinning (Semi-Detached)

“From the beginning when Daniel met with us at our home he was professional, knowledgeable, and put us at ease. While the project started a few weeks behind schedule, Daniel kept us informed of the unexpected timeline changes. His crew were exceptional. Professional, polite and ALWAYS on time. Also offering information and answering any inquiries, inclusive of those of neighbours (we live in a semi). Daniel followed up onsite at the end of the project to answer any outstanding questions and address any concerns. We highly recommend."

Basement Underpinning, Put In A New Entrance

“Working with Daniel and his team was an absolute pleasure. This company has a high level of professionalism, skill and knowledge. Every step was communicated to us and Daniel was always available by email to answer any questions or quell any worries. I highly recommend them!"

Basement

“We had the floor in our basement lifted, the drains all replaced with updated plumbing (including rough in for a second bathroom), and replaced the main structural beam with a new steel I-Beam.“

Basement Underpinning And Walk Out

“This was a very challenging job that took substantially longer than expected. Notwithstanding, Dan and John pulled resources together to have as many as 9 people working the site when needed. Conditions were punishing but they didn't give up and greeted us each day with smiles. They worked through multiple injuries and engineering hiccups along the way.
The team was a pleasure to deal and are sorely missed by our little kids. Trevaughn, Fernando, Saul, Abdi were a few of the excellent workers that stood out. But the plumber adrian and engineer ram showed tremendous commitment even after the job was done to help us close the permits.
You pay more for this team but you get a lot more. Excellent service, professionalism, and communication. Over 16 weeks they never allowed our confidence to waver. Thank you True North for an excellent job."

Basement Reno

“Demoed existing basement. Removed and poured new slab. Installed sump, back flow valve and weeper. Installed interior water control membrane.“

Highly Recommend

“I got quotes from several underpinning companies before hiring True North. It was the professionalism that sold me. There were no big talking empty promises of a finished underpinned basement being 10 feet high, or quotes that couldn't be met just to get my business. The job was done beautifully, reasonably and respectfully. The price was the price. The time frame was on point. Any roadblocks with the City or contractors, Daniel was willing to go to bat and navigate for me. The True North team is amazing to work with. As a single woman, I never once felt nervous to have these guys in my home. I'm so happy I hired True North. Beautiful job."

Underpinning - Semi Deached

“I'm not one to write reviews, but I feel like this is a company that should be talked about.
I know underpinning can be a scary and an expensive process. But when you talk with Daniel and his workers from True North, it really does take the stress away.
I have been looking at hiring an underpinning company for a few years, I received quotes from different companies, some higher, some lower. But at the end of the day it was Daniel who seemed the most knowledgeable.
From the day true north started it was constant professionalism. The speed at which they worked was truly impressive.
If you are thinking about hiring a different company, honestly, don't. Send Richelle from true north an email and you will be extremely happy with the results."

Underpinning And Basement Work

“We had structural and underpinning work done. Daniel, Sean and the team were very professional and helpful throughout the process. They were quick, diligent and we couldn't be happier with our experience. Would gladly recommend to anyone."

New Basement Floor And Drainage

“We wanted to get a proper basement floor in our 1911 semi (instead of uneven cracked concrete over dirt...) and contacted a few companies for quotes. Some responded, some didn't, but Daniel stood out as professional and knowledgeable, and his pricing was competitive. We were looking for a new smooth, level floor with new drainage and backflow preventer, so the task was not as big as lowering the floor, but still a lot of digging, gravel and concrete. His crew was great and very careful about keeping things as clean as possible in the rest of our house, and our dog was happy having them there too! Very happy with the result and no surprises, everything went well. Thanks."

Basement Waterproofing

“I have had ample experience with renovations and True North has been by far the best experience yet. Daniel is knowledgeable and sets you at ease despite the cost of a project such as this. He is personable and trustworthy.
Right from the beginning the project went as planned - they stayed on schedule and on budget - no surprises.
Daniel chooses his crew carefully as they are friendly, respectful, punctual, dependable and very hard working. They left my basement and yard clean. If I could give them 10 stars I would. Thank you True North for providing such excellent service."

Underpinning -

“Amazing job. Professional, friendly and experts at their job. Completed the job before the estimated time line. Did a great job cleaning the site each day and very trust worthy."

Basement Underpinning On 100+ Year Old Toronto

“Had a great experience with Daniel and his team this summer to dig down, underpin and waterproof the fieldstone/rubble foundation of my 100+ year old house. The crew was excellent, reliable and did a great job, on schedule and on budget. My neighbours were raving about how polite and tidy they were! Daniel was great about accommodating a few last minute changes to the plan (adding structural work for a widened basement entryway partway through the project) and coordinating with my finishing contractor and trades where needed. On top of all that superior service, the price was extremely competitive with other quotes I received."

Basement Underpin -

“True North completed our basement underpin last month and did a fantastic job. Our 1883 Victorian home presented some unique challenges but Daniel/Josh/Kyle did an excellent job at executing within expected timelines and to budget. They are extremely professional and pleasant, and very competitively priced. I asked lots of questions and they always had time to provide explanations. I'd happily recommend them to anyone.“

Basement Underpinning -

“We had a great experience with True North and would not hesitate to recommend them wholeheartedly. From first contact, the owner, Daniel, was professional, responsive and patient with our many questions. His estimate was detailed, transparent and accurate. The crew started the day they were scheduled to begin and finished ahead of schedule. We enjoyed having Sean, Kevin and Saul around. They were friendly and respectful of our home, even taking extra time to interact with our young boys who were enthralled with the whole process. We felt we were in good hands throughout the project and could trust Daniel and his crew to do the job correctly. They fulfilled our expectations and beyond."

Basement Underpinning -

“We would absolutely recommend Daniel and his crew to others looking for a professional underpinning job for their home. They answered our million questions, and if they ever got tired of doing so they never let it show. They accommodated every request we made, and proactively went above and beyond to make sure they left things for us exactly as we'd want them. You really can't ask for more than the competence, professionalism, and friendliness that we got from True North Underpinning.“

Basement Lowering And Infloor Heating -

“We have used Daniel and True North at two of our houses both times for major underpinning and infloor heating installation.
Having done many renovations over many years, I have rarely if ever encountered a contractor as professional and reliable as Daniel / TN. He knows how to plan and price a project and he's able to work through changes in the project in a way that's clear and fair.
He's highly knowledgeable so if you have technical or other questions he can always provide a reliable answer - not to mention help problem solve or work through options.
In our latest job there were numerous changes at our request based on how the project unfolded. Normally you would get a lot of complaining and often gouging due to changes. Not with Daniel and TN.
End results for both our projects were excellent. Highly recommend.

Underpinning -

“As good as advertised. Josh, Edgar and Daniel were very professional, accommodating and patience. Team worked tirelessly and did their best to meet the timeline. Look forward to working with them in the future."

Underpinning -

“True Norther underpinned our basement. They were fantastic. They started the work earlier than anticipated, and were incredibly conscientious around our home. The work was beautifully completed, on budget and on time. We could not recommend more."

Basement Renovation -

“I had been thinking of renovating our 1930's home basement for some time, but we were weary of the process. We gathered a few quotes from various underpinning companies and chose True North, and are so glad we did! Daniel was great from the start. He patiently answered our questions and helped us understand the process. He was transparent about potential problems/costs that could arise to prepare us for an accurate quote. Once the project started, there were always about 4 workers present. There were very respectful, hard working and humorous. Trayvon could be heard singing some days- a good sign I would say. John, Lincoln, Fernando and Trayvon were there everyday, along with others at times. They cleaned up at the end of each day so that our backyard was never left in a mess. They used an outdoor porta-potty, so did not have to access the main floor of our house, which kept disruption and cleaning to a minimum, which was very appreciated. They completed their work as per schedule and Daniel communicated with our project manager to ensure ease of the finishing part. We had inspections completed at designated times, and the inspector commented each time about the great quality of work being done. I would highly recommend Daniel and his crew!!!"

1800'S Old Toronto Basement Underpinning And Waterproofing -

“Our house was built in 1883 and has a field stone foundation. There was an inch of water in our basement every time it rained. Daniel and his team at true north underpinning were able to dig out our basement, create a new foundation (which will eventually also support a 3rd storey addition) and water proof the entire space. The guys that worked on the project were some of the hardest working and lovely people I have met in the construction industry. They were on site by 6:30am every morning and didn't stop until the job was finished. My house was left clean and respected the entire time. The final outcome was perfect, came within budget, and finished 1 week sooner than I expected- can't ask for more! I would recommend TNU without any hesitation it has been a nearly perfect experience."

Basement Underpinning

“We were very happy with the work that True North did for our basement underpinning last March. They were able to start early and completed the work in less than 4 weeks (ahead of schedule) and impressed my contractor so much that he says he will be using them for all future underpinning jobs. The crew was friendly, punctual and tidy. Daniel, the owner, is solution oriented and takes the time to educate and explain things well to his clients. He was very responsive when any issues arose. Great customer care! Would highly recommend."

Basement Underpinning

“The most positive experience I have ever had with a home improvement company. Finished one week ahead of schedule. Followed up with them twice after the work was completed and they had been paid in full and they still got back to me and answered my questions. I would definitely recommend."

Underpinning With True North

“We had an excellent experience with True North Underpinning. The crew showed up on time everyday during the entire duration of the project. The foremen were excellent, keeping us informed and helping us solve problems and make decisions along the way. The project was completed on time and on budget. We especially appreciated the little things the crew would do like clearing snow and moving our garbage bins, which shows they care about their customers. Don't hesitate to hire them for your basement project.“

Underpinning, Waterproofing, Heated Floors

“My wife and I are so unbelievably happy we decided to hire True North to underpin our basement.
We researched a variety of companies and, like many people, were drawn to the glowing Home Stars reviews.
Upon meeting Daniel in person, it all totally makes sense: he knows his business, he knows how to deal with people and can communicate the technical parts of the work in a clear and understandable manner and has a ton of integrity.
Once we signed our contract, Daniel walked us through every step of the process and every line item in the budget, including possible overages that may occur.
He made himself available when we required coordination with other contractors we hired and creatively troubleshooted every wrinkle and hurdle that arose.
Sean was the lead point person we dealt with on our job and he and his crew would show up every day before 7:00 AM to prepare for the day ahead. These guys worked tirelessly - with smiles on their faces - and would entertain any and all of our questions, report on how our sick dog was doing and take our elderly neighbour's garbage & recycling out each week. They were basically performing open-heart surgery on our house and we were shocked at the painless process and thrilled at the end result.
True North started to demolish my basement on February 5th and they poured concrete floors March 6th. The final bill was exactly what Daniel had originally quoted.
We would recommend True North, without hesitation, to anyone and everyone considering digging out their basement."

Floor Laying & Refinishing review in Toronto

“Floor Laying & Refinishing review in Toronto
In terms of both schedule and cost, Dan was detailed and thorough. Prior to singing them up for the job, Dan came by and walked us through every aspect of the project. We really appreciated his approach. He was great to work with.
Once work started, the same crew (Jon, Keith, Sean) showed up every day, first thing, and worked consistent hours. Progress was quick and the job was completed as scheduled. We lived in the two upper floors of the house while they worked, and they routinely kept those floors clean and free of tools/debris. The guys were great to have around... really friendly, lovely with our pets, and really sweet and kind to our infant daughter.
** Following completion of our entire renovation, we found ourselves experiencing some plumbing issues. Unsure of the source of these issues, I asked Dan and his crew to come by and have a look to ensure they were happy with everything they'd done. They not only stood by their work (which was, we quickly confirmed, without fault) and went the extra mile to ensure we fully grasped the actual source of the issue... but Dan also continued to answer questions and provide assistance in the coming days as we pursued solutions.
These guys were lovely to work with, and I highly recommend them.“

Basement Underpinning

“Would 100% recommend True North!! Daniel was amazing to work with. He is clearly an expert in his field and was available to answer any and all of our questions. He provided a very detailed scope of work, which included costs for potential unexpected items, so there were no surprises. The quality of work is impeccable! They added 2ft of ceiling height, replaced the steel beam, new post, waterproofing, sump, sewage ejector, in-floor heating, and new egress window opening. Josh, Edgar and the rest of the crew were so great that we actually missed them when they were done 🙂"

Basement Underpinning Project In Fall 2017

“Daniel and his group were very knowledgeable, dependable and efficient contractors. Daniel spends the time to answer all your questions and prepare for the project. Daniel predicted 5 weeks for the project and finished a couple days ahead of schedule. His crew was on time to start in the mornings, predictable, considerate and hard working. True North may not be the lowest price but they are worth the piece of mind that your project will be done right and that they will do what they can for it to be a success. Our project involved underpinning, new drainage, new incoming water line, sump pit, interior membrane and weeping tile, insulation and in floor heating as well as structural post replacement. Based on our family experience, we would highly recommend True North Underpinning."

Underpinning

“Daniel and his team did a great job lowering our basement by about 2 feet and adding in-floor heating. The quality of the work was excellent. They did a great job of minimizing the disruption from the work and keeping the site neat and tidy."

Basement Underpinning

“Daniel and the team did an amazing job with our underpinning project. They were diligent about keeping the property clean during the dig and were courteous and friendly. Project finished on time and on budge. Our house did settle a little post completion resulting in doors that don't quite close properly. This was somewhat expected. Overall, we're very happy with the results."

Basement Underpin

“Can't say enough about Daniel and team. They were super professional, on time, on budget and very respectful of our house, family and neighbours. When we had unexpected issues pop up with plumbing or HVAC, all of the options and pricing were well communicated and executed. Highly recommend!!!!"